Terms & Conditions Refund Policy
We have a limited amount of drivers and buses. Cancelling a reservation causes us a great inconvenience. Basically we may have had to turn away other customers to facilitate our booking with you and your group. We require two non-refundable guest payments to secure the reservation. With these two guest payments we then start to secure reservations which each of the properties we are going to visit. Often times we are pre-paying for your guest experience. If you were quoted a fee per guest, that number of payments will need to be made to proceed with the tour. We do not put groups together. Hill Country Wine Tours is a specialty operator that provides door to door service for your particular group and your particular group only.
Our drivers inspect the vehicles before and during our outing together. In the event there is damage to the vehicle caused by a member(s) of your party the customer shall assume financial responsibility for any and all harm and damages suffered by the company, including but not limited to vehicle cleaning, repairs or replacements due to breakage, burns or any damage to the interior or exterior of the vehicle. A minimum of $200.00 will be charged for an occurrence or harm or for a guest vomiting into the vehicle.
It is a strict violation of TABC Law for our shuttle to drop off, or any winery to serve any individual that is deemed to be intoxicated.
We realize that occasionally plans change with our partner wineries so we must adhere to their cancellation and refund policy, but at all times we will seek an alternative venue comparable in the experience for your group. We always maintain good business practices and relationships with the places we visit.
Our policy is simple, we will refund any person that is hospitalized. If you need to cancel a trip within three weeks of our experience the first two payments are non-refundable and 50% of the amount paid by the additional guests will be credited to a future trip.