Our Terms & Conditions Are Below
Who we are
Our website address is: https://www.hillcountrywinetours.com.
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Terms and Conditions of A Sale
Terms & Conditions Refund Policy
We have a limited amount of drivers and buses. Cancelling a reservation causes us a great inconvenience. Basically we may have had to turn away other customers to facilitate our booking with you and your group. We require two non-refundable guest payments to secure the reservation. With these two guest payments we then start to secure reservations which each of the properties we are going to visit. Often times we are pre-paying for your guest experience. If you were quoted a fee per guest, that number of payments will need to be made to proceed with the tour. We do not put groups together. Hill Country Wine Tours is a specialty operator that provides door to door service for your particular group and your particular group only.
Our drivers inspect the vehicles before and during our outing together. In the event there is damage to the vehicle caused by a member(s) of your party the customer shall assume financial responsibility for any and all harm and damages suffered by the company, including but not limited to vehicle cleaning, repairs or replacements due to breakage, burns or any damage to the interior or exterior of the vehicle. A minimum of $200.00 will be charged for an occurrence or harm or for a guest vomiting into the vehicle.
It is a strict violation of TABC Law for our shuttle to drop off, or any winery to serve any individual that is deemed to be intoxicated.
We realize that occasionally plans change with our partner wineries so we must adhere to their cancellation and refund policy, but at all times we will seek an alternative venue comparable in the experience for your group. We always maintain good business practices and relationships with the places we visit.
Our policy is simple, we will refund any person that is hospitalized. If you need to cancel a trip within three weeks of our experience the first two payments are non-refundable and 50% of the amount paid by the additional guests will be credited to a future trip.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.